Legal Entity: 14499468 Canada Incorporated o/a Synolo
Effective Date: January 1st 2023
1. Purpose of this Privacy Policy
This Privacy Policy explains how 14499468 Canada Incorporated o/a Synolo (“Synolo,” “we,” “us,” or “our”) collects, uses, stores, discloses, protects, and manages personal information in connection with our website, digital products, training products, templates, toolkits, dashboards, workbooks, consulting services, implementation support, customization services, data cleanup services, engineering review, inspection review, and related business services.
By using our website, contacting us, submitting information, purchasing a product or service, paying an invoice, downloading materials, booking a session, or otherwise interacting with Synolo, you agree to the collection, use, and disclosure of personal information as described in this Privacy Policy.
2. Scope
This Privacy Policy applies to personal information that Synolo collects from customers, prospective customers, website visitors, business contacts, suppliers, contractors, service providers, and other individuals who interact with Synolo.
This Privacy Policy does not apply to personal information handled by third-party websites, platforms, payment processors, cloud providers, software tools, or external links that are not controlled by Synolo. Those third parties may have their own privacy policies and terms.
3. Personal Information We May Collect
Synolo may collect personal information that is reasonably required to operate our business, provide our products and services, process transactions, communicate with customers, and meet legal, security, accounting, tax, and compliance obligations.
The information we collect may include:
- Contact information, such as name, business name, job title, email address, phone number, mailing address, and billing address.
- Account and order information, such as products purchased, invoice numbers, order history, payment status, support requests, delivery records, and communication history.
- Payment-related information, such as transaction details, billing information, payment confirmation, card brand, partial card information, payment status, fraud-screening results, and chargeback or dispute information.
- Business and project information, such as company details, site information, asset lists, equipment information, project requirements, drawings, photos, maintenance records, inspection records, contractor information, implementation requirements, and technical inputs.
- Website and technical information, such as IP address, device information, browser type, operating system, pages viewed, referring website, approximate location, cookies, analytics identifiers, and usage information.
- Communications, such as emails, form submissions, meeting notes, support requests, feedback, inquiry details, and records of customer instructions.
- Marketing preferences, such as newsletter consent, communication preferences, and unsubscribe requests.
- Other information that you choose to provide to us.
Synolo does not intentionally request highly sensitive personal information unless it is reasonably required for a specific service or legal obligation. Customers should not provide unnecessary sensitive personal information in forms, emails, drawings, uploads, project files, or support requests.
4. Customer-Provided Materials
Some Synolo products and services may require customers to provide project files, business records, drawings, asset registers, inspection logs, maintenance history, contractor lists, photos, reports, operational information, or other materials.
Customers are responsible for ensuring that any personal information included in customer-provided materials has been collected and shared lawfully and with any required consent, authority, or notice.
Synolo is not responsible for unnecessary personal information that customers include in documents, uploads, drawings, spreadsheets, photos, reports, or other materials where that information was not requested by Synolo.
5. How We Collect Personal Information
Synolo may collect personal information when you:
- Visit or use our website.
- Submit a contact form.
- Email, call, message, or otherwise communicate with us.
- Purchase a digital product, training product, service, or subscription.
- Pay an invoice or complete a checkout process.
- Download or access digital materials.
- Book or attend a meeting, onboarding session, training session, or consultation.
- Provide project documents, drawings, data, files, or technical information.
- Request support, customization, data cleanup, implementation help, engineering review, or inspection review.
- Subscribe to marketing communications.
- Interact with Synolo on third-party platforms.
- Otherwise provide information to Synolo.
We may also receive information from payment processors, service providers, analytics providers, fraud-prevention tools, referral sources, business partners, public sources, or other third parties where permitted by law.
6. How We Use Personal Information
Synolo may use personal information for the following purposes:
- To respond to inquiries and communicate with customers.
- To process orders, invoices, payments, refunds, cancellations, chargebacks, and disputes.
- To deliver digital products, templates, toolkits, dashboards, workbooks, training materials, reports, and related materials.
- To provide customization, implementation support, data cleanup, consulting, engineering review, inspection review, and related services.
- To create, configure, improve, or adapt deliverables based on customer instructions and customer-provided materials.
- To schedule, manage, and conduct meetings, onboarding sessions, training sessions, and support sessions.
- To provide customer service and technical support.
- To verify identity, business information, authority, transaction details, and payment status.
- To detect, prevent, investigate, and respond to fraud, misuse, unauthorized access, chargebacks, security incidents, and prohibited activity.
- To maintain business records, accounting records, tax records, audit records, delivery records, and compliance records.
- To improve our website, products, services, templates, systems, customer experience, and internal operations.
- To send administrative messages, service updates, policy updates, delivery notices, access links, invoices, receipts, and support communications.
- To send marketing communications where permitted by law and subject to unsubscribe rights.
- To comply with legal, regulatory, tax, accounting, payment-processing, card-network, sanctions, export-control, court, law-enforcement, and government requirements.
- To enforce our Terms and Conditions, Delivery and Service Fulfilment Policy, Refund, Return, and Cancellation Policy, and other agreements.
- To protect Synolo, our customers, service providers, payment processors, and others from legal, financial, operational, security, or reputational risk.
7. Consent
Synolo collects, uses, and discloses personal information with consent, where required by law, or where otherwise permitted or required by applicable law.
Consent may be express or implied depending on the circumstances. For example, if you submit a contact form, request a quote, purchase a product, provide project information, or pay an invoice, we may use the information provided to respond, process the transaction, deliver the product or service, and manage the customer relationship.
You may withdraw consent where legally permitted. However, withdrawing consent may limit Synolo’s ability to provide products, services, access, support, delivery, refunds, dispute handling, or account administration.
8. Payment Processing and Payment Security
Synolo may use third-party payment processors, payment gateways, financial institutions, card networks, acquiring banks, issuing banks, fraud-prevention providers, and related service providers to process payments.
When you make a payment, payment information may be collected and processed directly by our payment processor. Synolo does not intentionally collect, store, or retain full credit card numbers, debit card numbers, CVV/CVC codes, magnetic stripe data, PINs, or other sensitive payment authentication data on its own systems.
Synolo may receive limited payment-related information, such as transaction amount, currency, payment status, card brand, last four digits of a card, billing details, invoice details, fraud-screening results, dispute records, refund records, and payment confirmation information.
Payment processors and financial institutions may process your information under their own privacy policies, security standards, fraud controls, payment network rules, and legal obligations.
9. Cookies, Analytics, and Website Technologies
Synolo may use cookies, pixels, analytics tools, log files, and similar technologies to operate the website, understand website traffic, improve functionality, monitor performance, remember preferences, detect security issues, and support marketing or analytics activities.
These technologies may collect information such as IP address, browser type, device type, operating system, pages viewed, time spent on pages, referral source, approximate location, and interactions with website content.
You may be able to disable or manage cookies through your browser settings. Some website features may not function properly if cookies are disabled.
10. Marketing Communications
Synolo may send marketing communications, newsletters, product updates, service updates, offers, or educational content where permitted by applicable law.
You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in the message or by contacting Synolo at the email address listed in this Privacy Policy.
Even if you unsubscribe from marketing communications, Synolo may still send transactional, administrative, legal, security, billing, delivery, support, or service-related messages.
11. When We Share Personal Information
Synolo may disclose personal information to the following categories of recipients where reasonably necessary:
- Payment processors, card networks, banks, financial institutions, and fraud-prevention providers.
- Cloud hosting providers, email providers, file storage providers, software providers, analytics providers, and IT service providers.
- Contractors, consultants, engineers, inspectors, technical reviewers, trainers, support providers, and professional advisors who assist Synolo.
- Accounting, legal, tax, insurance, audit, compliance, and business advisors.
- Delivery, scheduling, customer support, CRM, learning platform, and project management tools.
- Government authorities, regulators, courts, law-enforcement agencies, payment processors, card networks, or other parties where required or permitted by law.
- A buyer, seller, lender, investor, advisor, or successor in connection with a proposed or actual business transaction involving Synolo.
- Other parties with your consent or as otherwise permitted by law.
Synolo does not sell personal information.
12. Service Providers
Synolo may use third-party service providers to help operate the website, process payments, deliver products, store files, send emails, host meetings, provide analytics, manage customer relationships, provide support, perform technical work, or deliver professional services.
Synolo uses reasonable efforts to work with service providers that are appropriate for the nature of the information and the services being provided. However, third-party service providers are independent organizations and may have their own legal, security, privacy, and compliance obligations.
13. International Storage and Cross-Border Processing
Personal information may be stored, processed, accessed, or transferred outside your province, territory, or country, including in Canada, the United States, the European Economic Area, the United Kingdom, or other jurisdictions where Synolo or its service providers operate.
When personal information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by courts, law-enforcement agencies, regulators, or government authorities.
By using Synolo’s website, products, or services, you acknowledge that personal information may be transferred, stored, or processed outside your jurisdiction.
14. Retention
Synolo keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by law.
Retention periods may depend on the type of information, the purpose of collection, the nature of the customer relationship, legal requirements, accounting and tax obligations, payment dispute periods, chargeback risk, warranty or correction periods, audit needs, security needs, and the need to enforce agreements or defend legal claims.
Synolo may retain transaction records, invoices, delivery records, support records, contract records, project records, payment dispute records, and related communications for a reasonable period after the end of the customer relationship.
When personal information is no longer required, Synolo will delete, anonymize, overwrite, archive, or otherwise dispose of it using reasonable methods.
15. Safeguards
Synolo uses reasonable physical, organizational, contractual, and technical safeguards appropriate to the sensitivity of the personal information.
Safeguards may include access controls, password protection, limited access permissions, secure file-sharing methods, staff and contractor confidentiality expectations, software security controls, backup procedures, and reasonable administrative controls.
No method of transmission, storage, or electronic processing is completely secure. Synolo cannot guarantee absolute security of information transmitted online, by email, through third-party platforms, or through customer-selected communication methods.
Customers are responsible for using secure methods when sending sensitive business, technical, or personal information to Synolo.
16. Accuracy
Synolo relies on customers and users to provide accurate, complete, and up-to-date information.
You may contact Synolo to request correction of personal information that you believe is inaccurate, incomplete, or outdated.
Synolo is not responsible for errors, failed delivery, incorrect invoices, project delays, access issues, or service limitations caused by inaccurate, incomplete, outdated, or misleading information provided by the customer.
17. Access and Correction Requests
Subject to applicable law and identity verification, you may request access to personal information that Synolo holds about you, or request correction of personal information that is inaccurate or incomplete.
Synolo may refuse, limit, or charge for access where permitted by law, including where information is subject to legal privilege, confidential commercial information, another person’s privacy rights, security concerns, legal restrictions, dispute records, or excessive/repetitive requests.
To make an access or correction request, contact Synolo using the contact details listed below.
18. Deletion Requests
You may request deletion of personal information. Synolo will review deletion requests in accordance with applicable law.
Synolo may retain information where needed for legal, accounting, tax, audit, payment processing, fraud prevention, dispute resolution, security, contract enforcement, backup, or legitimate business purposes.
Deletion of information may limit Synolo’s ability to provide products, services, support, corrections, delivery confirmation, refund review, or dispute handling.
19. Privacy Breaches
If Synolo becomes aware of a privacy breach involving personal information under Synolo’s control, Synolo will assess the incident and take steps that Synolo considers reasonable in the circumstances.
Where required by applicable law, Synolo will notify affected individuals, regulators, or other parties.
Customers must promptly notify Synolo if they believe personal information shared with Synolo has been accessed, disclosed, lost, altered, or used without authorization.
20. Children and Minors
Synolo’s website, products, and services are intended for business, professional, commercial, industrial, and organizational use. They are not directed to children or minors.
Synolo does not knowingly collect personal information from children or minors without appropriate consent or legal authority.
21. Third-Party Links
Synolo’s website or materials may contain links to third-party websites, platforms, tools, payment processors, software providers, cloud services, or other external resources.
Synolo is not responsible for the privacy practices, security practices, content, policies, or actions of third parties. You should review the privacy policies and terms of any third-party services you use.
22. Business Transactions
Synolo may disclose or transfer personal information in connection with a proposed or actual business transaction, including a merger, acquisition, financing, reorganization, sale of assets, partnership, investment, corporate transaction, or due diligence process.
Where required by law, Synolo will use reasonable steps to protect personal information in connection with such transactions.
23. Legal and Compliance Disclosure
Synolo may collect, use, retain, or disclose personal information where reasonably necessary to:
- Comply with applicable law.
- Respond to lawful requests, court orders, regulators, law-enforcement agencies, tax authorities, payment processors, or card networks.
- Enforce Synolo’s rights, policies, contracts, and payment terms.
- Investigate fraud, security incidents, chargebacks, disputes, prohibited activity, misuse, or unlawful activity.
- Protect Synolo, customers, service providers, payment processors, employees, contractors, and the public.
- Comply with sanctions, export-control, anti-fraud, accounting, tax, audit, or risk-management obligations.
24. Changes to This Privacy Policy
Synolo may update this Privacy Policy from time to time by posting a revised version on its website or otherwise notifying users where required.
The updated Privacy Policy will apply from the effective date stated at the top of the policy.
Your continued use of Synolo’s website, products, or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy.
25. Contact Information and Privacy Officer
For questions, privacy requests, access requests, correction requests, deletion requests, complaints, or concerns about this Privacy Policy, contact:
Business Name: 14499468 Canada Incorporated o/a Synolo
Website: synolo.ca
Privacy Contact / Privacy Officer: [Insert Name or Role]
Email: [Insert Privacy Email]
Phone: [Insert Phone Number, if applicable]
Business Address: [Insert Correct Business Address]
26. Relationship With Other Policies
This Privacy Policy should be read together with Synolo’s Terms and Conditions, Delivery and Service Fulfilment Policy, Refund, Return, and Cancellation Policy, product page, invoice, proposal, statement of work, and any written agreement between Synolo and the customer.
If there is a conflict between this Privacy Policy and a signed written agreement between Synolo and the customer, the signed written agreement will apply to the extent of the conflict, unless applicable privacy law requires otherwise.